Unraveling FAQs for
The Extraordinary!
Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease. Which trip is right for me? What do I do about visas? How much do I tip? For questions frequent and otherwise, this is the spot.
A. Our promotions run for a limited time only, so you need to get in there quickly to snag a good deal. Make sure you’re signed up to our email list so that you’re in the know for future sales.
A. If you want to change your trip dates less than 56 days before departure, you'll incur a cancellation fee as per our Booking Conditions. We strongly advise taking out cancellation insurance at the time of booking, which may cover cancellation fees.
A. We try to process refunds as quickly as possible, but it may take 14 to 21 days depending on your bank and external systems that are out of our control. If the funds aren’t back in your account within 21 days, please contact your bank.
A. We don’t have a waitlist – so it’s a case of first in, best dressed! People sometimes cancel at the last minute, so if you have your eye on a particular trip that is sold out, we recommend checking our website again to see if space has become available.
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